STORE POLICY

Customer Care

Delivery: We offer a refund or replacement policy on all items within date but unsatisfactory within 7 days of receiving them. It is our responsibility to ensure that our products arrive to you in good condition. If, for any reason, you are dissatisfied with the product, please contact us immediately by email. Include a photo of the products and ensure the packaging is clear for us to see. A detailed description of the reason the product is unsatisfactory is helpful for us to follow up the problem with our suppliers. We may ask you to send the products back for further investigation, free of charge. 

 

Returns: We offer a refund or replacement policy on all items within date but unsatisfactory within 7 days of purchasing them. Items must be returned to the store within date for a refund. Without items, we will only offer a replacement if photographs are provided of unsatisfactory product with the label clearly showing the date. 

Photography on our website

All props used in illustrating produce for our website are not included in our deliveries and are not included in the prices shown.

 

Whilst we do sell many of the fresh produce items illustrated (fruit, herbs, spices and vegetables) in our physical shop we do not offer all of these as delivery items at this point). Many of the Sauces, Jars and flavourings used as props in our photography are however for sale and delivery, please check our condiments section for these items.

Alas the little sheep and other props are ours and we are very fond of them so not for sale. Though if you ask Mom she may be able to tell you where they came from. 😊

Although we take every care to keep the size and thickness of each cut consistent, the piece you receive may not be exactly the same as the one photographed. In order to protect some items and keep everything as fresh as possible we use a vacuum pack bag and therefore, it might be a little compressed when it arrives. Once it’s opened and rested, it should ‘re-inflate’.

Photography and web design by  -  https://www.paulmatthewsphotography.com/

Wholesale Inquiries

We can and do cater for large events, restaurants, cafe's and caterers and are happy to talk about your needs and how we may be able to help, please do drop us an email  detailing the products you need, the quantity, the frequency of your order and whether you require delivery.

We look forward to hearing from you.

Privacy & Cookie Policy

The Meating Joint's website uses normal cookies to gather data in order to serve you better, we will never share your data for third party marketing.

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitor’s personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How and why we may communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do you use cookies and other tracking tools?

Cookies are small text files stored within your internet browser, placed there by the websites you visit. In a similar way to many other websites, Meating Joint places cookies on your browser to understand more about your visit and to help us enhance your experience.

How does Meating Joint use cookies?
Cookies aid various functions, such as keeping track of the items in your shopping bag, learning more about how you reached our site and storing your preferences so that you needn’t enter them upon every visit.

 

Below, we have listed the types of cookies we use and the functions they support.

 

Necessary Cookies.
These are cookies our website needs to function. If they are not accepted by you, parts of the site won’t be usable. For example, the cookies are used to ensure that website pages display correctly, and to determine which language and currency are used (based on your location).

 

Preferences Cookies.
These cookies allow us to remember your personalised preferences so that we can provide a more bespoke and unique online shopping experience. Each time you visit our website and use the search tool, your results will be based on previous filters you applied. We also store this information to understand more about how you use our website and which filters are important to you.

 

Statistics Cookies.
We use Google’s analytics tools and others to study how customers interact with our website and to improve it accordingly – this is known as website analytics. 

Statistics cookies help us understand how many visitors we have to the website, how many times they visit and how many times they viewed specific webpages within our site. Although statistics cookies allow us to gather specific information about the pages that you visit and whether you visited Meating Joint multiple times, we cannot use them to acquire details such as your name or address.

 

Marketing Cookies.
Aside from setting cookies ourselves, we also allow carefully selected third parties to set cookies during your visit to our website. These organisations provide us with information on how you use Meating Joint. We use these cookies to promote our newest products and latest offers to you on other websites, based on your activity at Meating Joint. For example, you may see products that you viewed on Meating Joint presented on other websites as you move around the internet. These cookies collect information about your browsing habits to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert and to help measure the effectiveness of an advertising campaign.

 

How can I manage my cookies?
Necessary cookies cannot be switched off, however, in Cookie preferences, you can withdraw consent for statistics, preferences and marketing cookies. You can also manage your cookie preferences by changing your browser settings so that cookies are not accepted. If you choose to switch off all non-necessary cookies, please be aware that Meating Joint may no longer function as intended.

For further information about cookies, please visit the Information Commissioner’s Office webpage on cookies, https://ico.org.uk/your-data-matters/online/cookies/

How can I withdraw my consent to keep my data?
If you don’t want us to process your data anymore, please contact us via email.

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us via email,

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments