F A Qs 

Frequently Asked Questions

Can you deliver?


Yes! Delivery is carried Tuesdays to Fridays out through DPD and costs £6.99 for guaranteed before 12. You can track your order from our store to your door. YOU MUST PLACE YOUR ORDER BY 12 THE DAY BEFORE YOU WANT IT TO GUARANTEE NEXT DAY DELIVERY. Orders are processed, packed and then picked up by DPD at 4pm.




What about weekend orders?


Unfortunately, we can’t deliver at the weekend. So, you must place your order by midday on Thursday to guarantee delivery on Friday. Orders placed after midday on Thursday will arrive on Tuesday.




Where is your meat from?


We source meat from all over the world to ensure the highest quality meat at the lowest possible prices. All of the meat is labelled clearly with its country of origin so you can see it when it arrives but if you can't wait until then, email or call us and we can let you know right away!




Where are your photos from?


Most of our photos have been professionally taken by a food photographer and they are all of our products. We think our meat is of a much better quality than the images used for stock photography and we wanted to show that off!

www.paulmatthewsphotography.com




Why do the products say 'approximate weight'?


All of our prepared products are cut by hand so we cannot guarantee the weight of each one. Our butchers are very experienced and so the products are normally very close, but, of course, they won't be exact. For our whole chickens, the weight stated is a minimum. Sometimes, you receive an order that is heavier than what you paid for, but occasionally, it will be ever-so-slightly under. In the meat packs, it's easier for us to make up the weights.




What do I do if I am dissatisfied with my products?


We offer a 100% guarantee of satisfaction policy and we do our best to adhere to very high quality standards. However, if on the odd occasion, you are dissatisfied, please do not hesitate to get in touch. You must get in touch within seven days of collecting your order and send us a photo including a photo of the meat with its label clearly showing the Use By date and an accompanying email explaining what the problem is. If you live locally, we would love it if you could bring it back so that we can send it back to our suppliers. Firstly, we will offer a replacement product, store credit for your next order (to be used within 30 days) or a refund. Outside of the seven day period and up to 14 days, we will offer a replacement product to the same value.




Why is my beef brown?


Red meat products are somewhat like sliced apples, their colour can change rapidly. Do not worry, this is completely normal for beef products, especially mince. Because we tightly pack or vac pack all of our products, there is no oxygen in the packets. That means the blood in the meat will turn red again once you open the packet. If it sits in your fridge or freezer for a while, the meat will turn brown anyway as the blood drains away from the cells in the meat. Keep your meat refrigerated at below 4°C and eat within the use by date and it will be perfectly fine.




Why does my chicken have a strange smell?


If you have ordered a 5kg tub of chicken, it may have a slight smell when you first open it. In order to preserve the chicken, the packet needs to be completely oxygen free. To do that, nitrogen gas is pumped into the package and this can have an 'eggy' smell. Pumping nitrogen gas into the package is a standard practice within the food industry and is safe for consumers. Nitrogen gas pressurises the containers and prevents the package from collapsing, ensuring that your chicken is well protected. As long as your chicken has been refrigerated at 4°C and below and is within the use by date, it will be safe to eat.




How do I cook...?


Sue, the director, was a cook by trade before she opened The Meating Joint and has lots of hints and tips to make your meat tender and tasty. Ask her when you're in store and she'll be happy to help.

As a general rule, roasting joints should be cooked for 40 minutes per kilo with an additional 20 minutes.

Our steaks are usually an inch thick, or a little more. For a rare steak, cook on a high heat for 5 minutes on one side, 4 on the other; medium, cook for 7 and 5 minutes and for well done, 8 and 6 minutes. Wrap it in tin foil and leave it to rest for ten minutes before serving.

Chicken should be cooked until the juices run clear.




Is the meat fresh or frozen?


All of the meat in store is fresh unless it states previously frozen or you have ordered a frozen product.




How much notice do I need to give?


Click and collect and delivery orders must be ordered by 12 midday the day before in order to make sure we have your products in stock. However, if you are super busy, please call us and we can see if we can get an order ready for click and collect for you with an hour's notice.

There is no time limit for orders way in advance. For example, you can order your Christmas hamper in September. Just remember to tell us what date and time you want to collect in the ‘special notes to seller’.




What happens if the product is not in stock?


It is important that you add your phone number and email address so that we can notify you in the event of not having your product in stock. We will send you a replacement which is of equal or better stock, of the same or greater weight. We will also send you an email to let you know what’s happened.




Speciality meats


We currently don't operate a usual stock of speciality meats but we are able to source them, usually for the next day. So, if there is something you can't see on our website but would like to order, please give us a call, send us an email or DM us on Facebook or Instagram. It's really helpful if you can tell us the quantity too.




Catering for Events


We don't cater for events but we are able to source the meat for your events at very competitive prices. We also have a network of caterers that we can recommend to you.





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